Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all digital subscriptions and licenses purchased for Agent-UI (agent-ui.net), operated by FLEX FLOW AI LLC, a company registered in Armenia.

Our order fulfillment and recurring subscription billing are conducted by our authorized reseller and Merchant of Record, Paddle (Paddle.com Market Limited / Paddle Payments). Paddle is the merchant of record for all our orders, providing customer service inquiries and handling returns and refunds according to their standard buyer terms and statutory consumer rights.

We provide a 14-day free trial for all new accounts. During this trial period, you receive full access to our software capabilities—including chatbot training, knowledge base ingestion, and widget integration.

We strongly encourage you to take advantage of the free trial to ensure Agent-UI meets your technical and business requirements prior to starting a paid subscription.

You have the right to cancel your subscription at any time without penalty or hidden fees. You can cancel through any of the following methods:

• Directly within your Agent-UI Dashboard under Settings > Billing > Cancel Subscription.
• Via the Paddle Buyer Portal using the management link provided in your email billing receipts.
• By contacting our support team at support@flex-flow.ai.

Upon cancellation, your subscription will remain active and fully functional until the end of your current prepaid billing cycle. You will not be charged again once cancelled.

Because Agent-UI provides an immediate digital service, access to AI compute resources, and a 14-day free evaluation period, subscriptions are generally non-refundable once the billing cycle begins.

However, we and Paddle will gladly issue a full refund under the following circumstances:

• Accidental Duplicate Charges: If you were inadvertently billed multiple times for the same billing period due to a technical glitch.
• Severe Service Outages: If our service suffered prolonged, unresolvable technical issues that completely prevented you from using the software during the first 14 days of your paid subscription.
• First 14-Day Guarantee: If you upgraded to a paid plan and request a refund within 14 days of your initial purchase, we will review and accommodate your request in good faith.
• Statutory Consumer Rights: Customers located in the European Union, United Kingdom, or other jurisdictions with statutory consumer withdrawal rights will receive refunds in accordance with applicable law.

To request a refund, please send an email to support@flex-flow.ai or contact Paddle directly at paddle.net.

Please provide:

• Your registered account email address.
• Your Paddle Order ID or transaction receipt number.
• A brief reason for the refund request.

Once approved, refunds are processed immediately by Paddle and typically appear on your original payment method within 5 to 10 business days, depending on your bank or card issuer.